Frequently Asked Questions

Placing an order is easy! Simply browse our website, choose the product you’d like to customize, and follow the checkout process. You can upload any required photos or provide details about your customization during the checkout.

The delivery time depends on the product and shipping method chosen. Typically, standard shipping takes 8-12 business days, while expedited shipping may take 3-5 business days. Please refer to our Shipping Policy for more detailed information.

Once an order is confirmed, changes are difficult to make, especially for custom orders. If you need to modify your order, please contact us immediately, and we’ll do our best to accommodate your request before the order enters production.

You can cancel non-customized orders before they are shipped at no extra charge. For customized orders, a cancellation fee may apply once production has started. Please refer to our Cancellation Policy for more details.

Once your order is shipped, you will receive an email with a tracking number. You can use this number to check the status of your shipment on the carrier’s website.

If your product arrives damaged or defective, please contact us within 7 days of receiving it. We’ll assist you in processing a replacement or refund. Please refer to our Return & Exchange Policy for more information.

Yes! We offer international shipping to most countries. Shipping costs and delivery times will vary based on the destination. For international orders, customs duties and taxes may apply, and these are the customer’s responsibility.

We accept major credit cards (Visa, MasterCard, American Express, etc.), PayPal, and other secure payment methods. You can choose your preferred payment option during checkout.

You can reach our customer support team via email at [https://exmail.qq.com/activeservice@weenod.comYunchi888.com ]. We’ll respond to your inquiry as quickly as possible.

Yes, all of our products are customizable. You can personalize them with specific details such as clothing, hairstyles, poses, and more. Just follow the instructions on the product page to submit your customization requests.

We offer a 90-day return/exchange policy for certain conditions, such as product defects or errors in customization. For more details, please refer to our Return & Exchange Policy.